Frequently Asked Questions

Fireplaces

Are gas hearth products expensive to operate?
Operating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.

How do I clean my gas logs?
Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.

Why am I feeling a cold draft from my wood burning fireplace?
There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that could also cause a draft. Please check with your builder or installer on the insulation of the chase.

Doesn’t the solid glass panel keep me from getting heat out of my direct vent gas fireplace?
On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.

How much gas does the pilot light use?
A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill should include your exact cost per “therm” (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.

How do I light my gas log set?
If you know the type of pilot light your gas log set uses, please watch the corresponding video below. Or call us at 419-476-0300 and one of our experts can help you.

How to Light Gas Log Sets – Manual Standing Pilot
How to Light Gas Log Sets – Millivolt Standing Pilot
How to Light Gas Log Sets – Matchlight Standing Pilot

How often should my gas fireplace and venting be cleaned or serviced?
Proper cleaning and maintenance of your gas fireplace is essential to efficient operation and safety. The frequency of fireplace cleaning, service, and maintenance needed will depend on how much you use your fireplace, and the type of installation. Our qualified fireplace maintenance technicians recommend an annual service, maintenance, or repair prior to the cold months and heating season. Please contact us to schedule fireplace service.

Why won’t my gas fireplace logs light?
Several common issues that may prevent your fireplace from igniting include old batteries in the remote, tripped circuit breakers in the home, gas valve closed, pilot light blown out, thermostat not set properly, or your thermocouple or thermopile needs replaced. Pilot lights can go out on any gas appliance, including gas fireplaces. Some homeowners are comfortable re-lighting, or you may prefer to have a professional provide gas fireplace service support near me. Please contact us for service, maintenance needs, or parts replacement.

What brands of gas fireplaces does Fireside Hearth & Home service?
We carry and service the best gas fireplaces available including brands like Heatilator, Heat&Glo, Quadrafire, Monessen, and Simplifire, and accessories from Stoll Industries, Empire Comfort Systems, RH Petersen, and Thermo-Rite.
Please visit our fireplace showroom to learn more. For gas fireplace service and maintenance near me, please contact us online, or call 419-476-0300.

How often should I have my gas fireplace or insert inspected?
The professionals at Fireside Hearth & Home recommend having your gas fireplace inspected annually, at the beginning of the colder months and fireplace and home heating season. A qualified fireplace service technician can check for worn or damaged parts and for any gas fireplace log issues as well as explain all your fireplace components. With proper maintenance, your fireplace will serve you all winter long for many years.

Grills

If I buy a large patio grill from Fireside Hearth & Home how can I get it home? I have a small car.
We offer free assembly and local delivery on most of the grill products we sell. Delivery fees may apply outside our designated delivery areas.

Are higher-end grills worth the investment?
For those who grill often or value durability, performance, and long-term savings, higher-end grills are definitely worth it. Premium grills are typically built with better materials like stainless steel that resist rust and wear. They also offer more consistent heat distribution and include features like infrared burners, rotisseries, and precision temperature controls. They also tend to come with longer warranties and better customer support. While the upfront cost is higher, many customers find the improved cooking experience and longer lifespan of a quality grill worth the investment.

What maintenance is required to keep my outdoor grill in good condition?
To keep your grill in top shape, regular maintenance is key. After each use, clean the grates while they are still warm with a grill brush or scraper. You will also want to periodically check and clean burner ports to ensure even flame distribution and inspect gas lines for leaks or cracks. It is important to empty the grease tray regularly to avoid flare-ups, and wipe down exterior surfaces to protect against rust or discoloration. Covering your grill when it is not in use will also extend the life and performance of your grill.

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